Privacy Policy
Last Updated: August 2026
At The Silver Grove, your privacy and confidentiality are important. Personal and health information is handled with care and in accordance with applicable privacy legislation, professional standards, and ethical obligations.
Information We Collect
Information may be collected when you visit the website, contact the practice, book an appointment, complete forms, or participate in therapy. This may include:
Name and contact information
Appointment and scheduling information
Intake and consent information
Billing and payment information
Personal health information
Clinical notes and records
Communications related to your care
Information you choose to provide through the website
Only information reasonably necessary to provide services, communicate with clients, maintain appropriate records, process payments, and meet professional or legal responsibilities is collected.
How Your Information Is Used
Your information may be used to provide psychotherapy and counselling services, manage appointments, communicate regarding your care, maintain clinical records, process payments, issue receipts, coordinate care with your consent, and meet professional, regulatory, ethical, or legal obligations.
Personal and health information is never sold.
Confidentiality
What you share in therapy is confidential. Information will not ordinarily be shared with another person or organization without your consent.
There are limited circumstances where information may be disclosed without consent when permitted or required by law or professional obligations. The limits of confidentiality are explained more fully during the informed consent process before therapy begins.
Virtual Care & Electronic Records
The Silver Grove is a virtual practice and uses electronic systems to provide and manage services.
Reasonable administrative, technical, and physical safeguards are used to protect personal and health information from unauthorized access, loss, use, or disclosure.
Third-party services may be used for practice management, virtual appointments, scheduling, payment processing, email, and website hosting. These services maintain their own privacy and security practices.
Email & Electronic Communication
Electronic communication, including regular email, may carry privacy risks. Clients are encouraged to avoid sending highly sensitive or urgent clinical information by regular email.
Email and website communication should also not be used for emergencies or urgent mental health concerns.
Website, Cookies & Analytics
This website may use cookies and similar technologies necessary for website functionality and, depending on the website settings selected, analytics that help understand how visitors interact with the site.
Information submitted through this website is not a substitute for confidential communication within a therapeutic relationship.
Where applicable, visitors may be provided with options to manage non-essential cookies through the website's cookie settings.
Accessing or Correcting Your Information
You may request access to your personal or health information or request correction of information you believe is inaccurate or incomplete, subject to applicable legal and professional requirements.
Requests can be made by contacting The Silver Grove.
Record Retention & Secure Disposal
Client records are retained for the period required by applicable legislation and professional standards.
When information is no longer required to be retained, reasonable steps are taken to securely destroy or dispose of it.
Privacy Breaches
Reasonable safeguards are maintained to protect your information. If a privacy breach occurs, appropriate steps will be taken to contain and assess the situation and to notify affected individuals, regulatory bodies, or privacy authorities when required.
Your Choices & Consent
Where consent is required, you have the right to ask questions about how your information is collected, used, or disclosed.
You may withdraw or limit your consent in certain circumstances, subject to applicable legal, ethical, and professional requirements and any limitations necessary to provide services.
Questions or Privacy Concerns
If you have questions about this Privacy Policy, would like to request access to your information, or have concerns about how your information has been handled, please contact:
Privacy Contact
The Silver Grove
Email: [admin@thesilvergrove.ca]
If a privacy concern cannot be resolved directly with The Silver Grove, you may also have the right to contact the appropriate provincial privacy authority.
Your story deserves to be treated with respect, care, and privacy. The Silver Grove is committed to protecting the information entrusted to the practice.